Logistics Order Officer

Position Job Scope

Job Responsibility

1. Customer Service 1) Respond to order inquiries via email/phone. Create order in SAP/CRM systems accordingly. 2) Handle customer complaints professionally, track complaints progress and cooperate with cross functional team. 3) Maintain client relationships and provide order updates.
2. Order Management: 1) Receive and verify customer orders for accuracy (product, quantity, pricing, delivery terms). 2) Balance multiple customer orders by stock level, warehouse capacity and production status. 3) Enter orders into SAP/CRM systems and generate shipping documents, change/cancel by request. 4) Ongoing inventory review and update in system, ensure the correct raw material and packaging material consumption, and reflect in system.
3. Data & Reporting 1) Prepare daily/monthly sales reports and analyze inventory trends, delivery KPI reports. 2) Archive shipping documents, support internal audit needs.
4. Coordination & Troubleshooting 1) Track order progress with production, warehouse, and logistics issues. Coordinate and adjust order accordingly. 2) Resolve issues (e.g., delays, stockouts, damage) by coordinating replacements or refunds. 3) Track order implementation, coordinate with plants for smooth process. Adjust daily plan by on-stie issues. 

Job Qualification

Education: Bachelor degree in Business, Commercial Trade, Supply Chain, Logistics or related fields. Work experience: 1+ years of experience in order processing or customer service or 2+ years working experience in supply chain are preferred. Fresh graduates are also welcomed. Skills and knowledge: Proficient in SAP systems (3+years), Excel (pivot tables/VLOOKUP,3+ years), BI for data analysis, familiar with trade terms (FOB, CIF), FMCG knowledge (e.g., food, beverage) and MS Office knowledge