Senior Logistics Order Officer

1. Customer Service‌

• Respond to order inquiries via email/phone. Create order in SAP/CRM systems accordingly.
• Handle customer complaints professionally, track complaints progress and cooperate with cross functional team.
• Maintain client relationships and provide order updates.

2. Order Management:

• Receive and verify customer orders for accuracy (product, quantity, pricing, delivery terms).
• Balance multiple customer orders by stock level, warehouse capacity and production status.
• Enter orders into SAP/CRM systems and generate shipping documents, change/cancel by request.

• Ongoing inventory review and update in system, ensure the correct raw material and packaging material consumption, and reflect in system.

3. Data & Reporting‌

• Prepare daily/monthly sales reports and analyze inventory trends, delivery KPI reports.
• Archive shipping documents, support internal audit needs.

4. Coordination & Troubleshooting‌

• Track order progress with production, warehouse, and logistics issues. Coordinate and adjust order accordingly.
• Resolve issues (e.g., delays, stockouts, damage) by coordinating replacements or refunds.
• Track order implementation, coordinate with plants for smooth process. Adjust daily plan by on-stie issues.

Education

Bachelor’s degree in Business, Commercial Trade, Supply Chain, Logistics or related fields.

Work experience

1+ years of experience in order processing or customer service; 2+ years working experience in supply chain.

Fresh graduate is welcome.

Skills and knowledge

• Proficient in SAP systems , Excel (pivot tables/VLOOKUP), and BI for data analysis.
• Familiarity with trade terms (FOB, CIF); FMCG knowledge (e.g., food, beverage).
• Fluent reading, writing skills in Chinese and English.
• Proficiency in MS Office applications.

Soft skills

• Detail-oriented to manage high-volume orders (e.g., 100+ daily) with minimal errors.
• Strong communication to liaise with cross-functional teams and clients.
• Adaptability to handle peak seasons (e.g., holidays, promotions).